Rescheduling & Make ups
Missing a class? Plan ahead!
If you are attending term or mini-term courses and will miss a session, you can now reschedule or make up the class by cancelling your session and selecting a different time slot, subject to availability. You can plan your make up in another class that is not full and falls within the same discipline at the same or lower level, or in stretch & conditioning classes (e.g. flexibility).
For example, if student A is enrolled in Pole Tricks 2, she/he can only make up in other Pole Tricks 2 classes or Pole Tricks 1/Foundation classes, as well as stretch classes. We highly advise against making up in a different discipline or a higher level class as we cannot guarantee your safety. Additionally, please avoid making up in choreography-based classes as the class’ content will differ and it could disrupt the rest of the class.
Another example, if student B is enrolled in Hammock 2, she/he can only make up in other Hammock 2 or Hammock Tricks 2 classes, as well as stretch classes.
Do note that this option must be exercised within the same term in which payment applies; any outstanding classes unused will be forfeited once the term ends.
Do note that the cancellation must be done before the class starts.
See below for steps on how to arrange your make ups on mobile. Click here for the desktop version.
Head on to our website mad.sg, and click on the menu dropdown.
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Click on “M.A.D Student” >> “My Account” and it will bring you to the MindBody Classic platform.
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Sign in to your account, or register for a new one if it’s your first time with us.
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After signing in, you will land on the “My Info” page. Look for “My Schedule” in the menu.
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Tip: rotate your phone to reveal the “My Schedule” menu.
Yeah, we know, it’s odd for us too!
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Locate the class you wish to reschedule and click on “cancel”. This will return 1 session of your course into your account.
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To book into another timeslot, click on Term Courses (or Mini Term if applicable).
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Find the day and time of the course you’re looking to swap to and click on “Sign Up Now!”
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Ensure you’re booking for only 1 session.
Select the date of class that you wish to make up in and click “Enroll”.
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And you’re done! Your rescheduled class should be reflected in “My Schedule”.
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Missed a Class
If you missed a class, unfortunately we would not be able to return the one session to you. We do recommend arranging for a mutual swap with another student who is missing their lesson to secure a chance of making up in a full class. Head over to our Telegram Chat “MAD TALK” under the subpage “Class Swaps”
You are also welcome to try your luck by turning up for another class of the same or lower level and value, or stretch classes. Do note that Priority will always be given to students who have registered for the class or have paid for drop-in. In the event that make-up students exceed the available poles in the class, it will be on first-come-first-serve basis, i.e. make-up student(s) arriving later will be asked to leave, no reservations allowed. Make-up student’s arrival timing will be determined by their reporting time to instructor conducting the class.
If you need any help, we're just a short WhatsApp message away at +65 9128 2166!