Rescheduling & Make ups
Missing a class? Plan ahead!
Can’t make a class? No stress — if you’re enrolled in a full-term or mini-term course, you may reschedule or make up your class by cancelling the session and booking another available slot, subject to the guidelines below
How Make-Ups Work
As a general rule, make-ups must be:
• Within the same discipline
• At the same or lower level
• In a class that is not full
• Or in Stretch & Conditioning classes (e.g. flexibility)
For safety reasons, do NOT make up in:
• A higher-level class
• A different discipline
• Choreography-based classes (content differs and will disrupt the class)
Instructor Type Matters
Classes taught by Resident Instructors
Make-ups are only allowed in other classes taught by Resident InstructorsClasses taught by Guest Instructors
Make-ups are allowed in classes taught by both Guest and Resident Instructors
Important Things to Note
• Make-ups must be used within the same term — unused classes will be forfeited once the term ends
• Cancellations must be made before the class starts
• Make-ups are subject to availability
❗️IMPORTANT UPDATE ❗️
Rescheduling and make-ups are only available once the term starts.
Cancelled classes before the term begins will remain in your account, but rebooking can only be made at the start of the term.
See below for steps on how to arrange your make-ups on mobile.
Click here for the desktop version.
Head on to our website mad.sg, and click on the menu dropdown.
1
Click on “M.A.D Student” >> “My Account” and it will bring you to the MindBody Classic platform.
2
Sign in to your account, or register for a new one if it’s your first time with us.
3
After signing in, you will land on the “My Info” page. Look for “My Schedule” in the menu.
4
Tip: rotate your phone to reveal the “My Schedule” menu.
Yeah, we know, it’s odd for us too!
5
Locate the class you wish to reschedule and click “cancel”. This will return 1 session of your course into your account.
6
To book into another timeslot, click on Term Courses (or Mini Term if applicable).
7
Find the day and time of the course you’re looking to swap to and click on “Sign Up Now!”
8
9
Ensure you’re booking for only 1 session.
Select the date of class that you wish to make up in and click “Enroll”.
10
And you’re done! Your rescheduled class should be reflected in “My Schedule”.
